Frequently Asked Questions

• Where can I find the set times for a show?

  • Set times will be posted on our social media 24 hours prior to the show, check our Instagram stories for details.



• Are minors allowed to attend shows at The Croxton Bandroom?

  • All shows at The Croxton are over 18 only unless otherwise advertised. Minors cannot attend even if accompanied by an adult.



• Can I bring filming, photography or audio recording devices to The Croxton?

  • Phone cameras are permitted however no other cameras or recording devices are allowed inside the venue. Patrons require written permission from the artists to record performances by any method other than phone camera.



• Is there seating at The Croxton Bandroom?

  • All shows at The Croxton are standing room only unless specified.
  • There is a very limited number of stools available at the rear of the room, available on a first come first served basis.



• Do you have a cloakroom?

  • Yes, there is a cloakroom at reception just after ticket scanning, which costs $3 per item.



• What is the dress code?

  • Please wear closed-toe shoes. No thongs, sandals, or slides. Please do not wear work boots or steel-capped shoes.



• Is The Croxton Bandroom an accessible venue?

  • The Croxton Bandroom and Front Bar are fully accessible, built at street level with no steps.
  • There are accessible bathrooms in both the Front Bar and at the rear of the main Bandroom.
  • If you need extra assistance, please contact the venue prior to the show and we'll do our best to help.
  • Companion Card holders are welcome and do not require a separate ticket.



• Do you serve food in the Bandroom?

  • Food is not available in the Bandroom, except for pre-packaged snacks that are available from the bar.
  • The Croxton Park Hotel bistro next door is open every day, with meals available from 5.30 pm-9 pm.



• Do you have non-alcoholic beverages for sale at The Croxton?

  • Yes, there is a small range of no or very low alcohol options available at the bars.



• What should I do if I experience or witness antisocial or dangerous behaviour in your venue?

  • Please speak up. We strive to be a safe and inclusive space for all. We believe everyone deserves to have a safe night out, any anti-social behaviour will be called out and not tolerated.
  • You can report to our staff or security, or ask to speak to the manager on duty.
  • In the interest of preventing accidents and injuries, we have a zero tolerance policy towards crowd surfing and stage diving.



• I have a ticket to a show that has changed dates, what do I need to know?

  • Sometimes the promoter or artist will need to change the date of a show.
  • If this happens, our ticketing partners at Oztix will email you with all of the information you need regarding the date change.
  • Unless you receive an email saying otherwise, all original tickets will be valid for shows on their reschedule dates.
  • Please contact the box office at info@oztix.com.au for any further queries.



• Can you help me re-sell my ticket to a show at The Croxton Bandroom?

  • We don't resell tickets, but Tixel is our recommended resale platform for fans.
  • Tickets are verified and will be transferred to you safely once the purchase is finalized so you can feel secure in your purchase.
  • Please do not attempt to buy tickets from sellers posting or commenting on our social media channels as scammers frequently target people there.



• Can I purchase tickets over the phone?

  • Tickets can be purchased 24 hours a day via our website.
  • If you require any assistance, contact Oztix at info@oztix.com.au On the day of a show, tickets are available up until 5 pm, if there are tickets available to purchase on the door, we will post on our social media channels to let people know.



• What health information should I be aware of before coming to the venue?

  • We strive to create safe and comfortable environments for you to visit.
  • We continue to maintain a high standard of cleaning and sanitation, promote airflow and ventilation.
  • If you are feeling unwell, please stay home.
  • Masks are not currently required in the venue, however, they are encouraged in crowded spaces where physical distancing is not possible.



• Do you have lost property at the venue?

  • Please contact The Croxton Park Hotel to inquire about lost property after an event at The Croxton Bandroom.
  • Lost property remains on site for a limited period of time before being donated or disposed of, and we take no responsibility for items left behind at the venue.